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Frequently Asked Questions
What exactly do
I get when I purchase a Here2Learn course?
Once the transaction is complete, you
receive by e-mail your learner ID and password. You
use this information to log on to www.Here2Learn.com.
The course(s) you have purchased will be listed on your
own personal page. You are entitled to one year's access
to your chosen course(s). The services of our Mentor
and Technical Support team are also available to you.
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What are the technical
requirements I need to do the courses on my computer?
Hardware:
- Intel Pentium 200MHz processor or equivalent
- 32MB RAM (memory)
- To hear audio clips and voice-overs,
a 16 bit sound card at minimum is required
Software:
- Internet Explorer 4.0 or higher only.
Netscape, Safari and Firefox are not supported at
this time.
- Flash Payer 6 or higher.
Connectivity:
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How do I determine
which browser version I have?
For Netscape, click Help - About Communicator.
For Internet Explorer, click Help - About Internet Explorer.
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Will the courses run on an Apple Mac platform?
At this time the Apple Mac platform is not supported.
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Will the courses run on any browser other than Internet Explorer?
At this time only Internet Explorer 4.0 or higher is supported. Netscape,
Safari and Firefox are not supported at this time.
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How do I determine
how much memory my machine has?
During the boot process, your computer
will briefly display how much memory it has.
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Do I need to use
the same computer every time I want to log on?
No, you don't. You can use any Internet-connected
computer, as long as you know your learner ID and password,
and as long as the computer you use fulfils the technical
requirements above.
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Do I have to be connected
to the Internet the entire time I am taking a course?
Yes, each course is completely Internet-driven;
nothing is downloaded to your computer. If the cost
of using the Internet to complete your courses concerns
you, please contact your local Internet Service Provider
to find out when it is most economical for you to log
on.
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When I log on, I
get the error message " Invalid Login ID or Password
". What should I do?
It is more than likely that you have entered
the wrong ID or password.
- Check to make sure that your caps lock
key is not on.
- If there is a number in your password,
try using the numbers above the letter keys to ensure
you are typing in the numbers or check the num-lock
key on your number keypad.
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Do Here2Learn courses
include audio?
Yes. Sound is included in self-paced courses
to complement the learning. If you do not have a headset
or speakers when you are taking a self-paced course,
this will not impede your learning.
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Can I return directly
to the page I finished on last session?
Yes. All you have to do when terminating
a session is click the exit button, not the X button.
This guarantees that on your return, the system will
ask you if you want to resume where you left off, and
will take you to that same page. Think of it as a bookmark.
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What if my Internet
connection goes down?
If your Internet connection goes down,
don't worry. If you're in the middle of a topic, it
will still be available to you when you get things up
and running again. Unfortunately, the bookmark does
not work automatically in this situation.
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Does Here2Learn
keep records of my progress?
Yes we do - our system tracks the courses
you start, and your progress in those courses. A record
of the progress you make is always visible to you on
your personalised page.
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If I have problems
with the courses, is there someone I can contact?
You can always contact us if you have
problems. Both our technical support team and our mentors
guarantee a reply within 24 hours, Monday to Friday.
Technical support can be contacted at support@here2learn.com
You can also call us at +353 [0] 61 720 000.
The mentor facility is automatically available to you
on your personalised Here2Learn page.
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Can anybody else
see how I'm doing?
No - your training with us is strictly
confidential.
Only our system administrator and your mentor have access
to your progress in the system if they need to investigate
any problems you may be having.
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Does Here2Learn
share my contact details with anyone else?
No, absolutely not. Your details remain
with us alone. Please take the time to read our privacy
statement.
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How do I pay for
courses if I don't have a credit card?
This is not a problem. Along with credit
cards, we also accept major debit cards. If you would
prefer to pay by another method, please contact us at
+353 61 720000 or send an e-mail to info@here2learn.com.
We can then discuss the method of payment that suits
you best.
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How do I allow ActiveX
controls?
Follow these steps to allow ActiveX controls
to run in Internet Explorer:
- Open your Internet Explorer Browser and click on
the "Tools" menu option.
- Click on "Internet Options..." at the bottom of
the menu - this brings up the "Internet Properties"
window.
- In the "Internet Properties" window, click on the
"Security" tab.
- Click on "Internet Zone" (globe icon) to see the
security settings for the Internet.
- Set the slider bar to "Medium". This is the recommended
security setting for the Internet.
- Click "OK" to close the "Internet Properties" window.
These instructions relate to Internet Explore Version
6.0.
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I have Custom Security
Settings. How do I allow ActiveX controls to run in
Internet Explorer?
Follow these steps:
- On the "Security" tab, click the "Security Level..."
button - this brings up the "Advanced Security Settings"
window.
- In the "Advanced Security Settings" window, check
the settings for the following items:
"Download Signed ActiveX Controls" should be set to
"Prompt".
"Run ActiveX Controls and Plug-ins" should be set
to "Enable".
"Script ActiveX Controls Marked as Safe for Scripting"
should be set to "Enable".
- Click "OK" to close the "Advanced Security Settings"
window.
These instructions relate to Internet Explore Version
6.0.
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How do I allow pop-ups
for this site?
Follow these steps to allow pop-ups in
the eLearning System only:
- Open your Internet Explorer Browser and click on
the "Pop-up Blocker" menu option.
- This brings up a sub-menu. Click on "Pop-up Blocker
Settings...".
- The "Pop-up Blocker Settings" window will appear.
- In the "Address of Web site to allow:" text box,
enter: elearn.primelearning.com
- Click the "Add" button and then the "Close" button.
This will allow pop-ups in the eLearning
System only. Pop-ups for all other sites will still
be blocked.
Note: There
are many Pop-up Blockers available and the steps above
may not work for all of these products. Please consult
the instructions from your Pop-up Blocker provider on
how to allow pop-ups for a particular site. The site
URL to enter will always be: elearn.primelearning.com
These instructions relate to Internet Explore Version
6.0.
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If I disable my
pop-up blocker, will pop-up ads appear on your site?
If you allow pop-ups in the eLearning
System only, no pop-up adds will ever appear. The eLearning
System provides training to both the corporate and consumer
world. Here2Learn will not tolerate advertising of any
kind in the eLearning System or courses.
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How long do I have access to my course(s)?
You have one year's access to your course(s) starting from the day of purchase. Language courses, allowing access for three months from day of purchase, are the only exception to this.
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Does Here2Learn provide proof of course completion?
We will be delighted to send you a certificate of completion by e-mail for any course you complete. To request a certificate, please send an e-mail to info@here2learn.com
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